Privacy Policy

Novah Living is a brand of Sousa's Cleaning, LLC ("Novah Living," "we," "us"), 180 Ferry Street, Newark, NJ 07105. This policy applies to novahliving.com, our chat, our texts, calls and emails, the home cleaning services we provide, and job applications we receive.

1. What we collect

• Contact details: your name, email, mobile number, ZIP code and home address.
• Home details: size, rooms, pets, preferences, and access instructions such as door codes, lockbox or key notes.
• Visit records: your plan, visit dates, your Cleaner, notes, and photos you send us.
• Payment details: your card is saved and charged by our payment processor. We do not store your full card number.
• Messages: what you write to us in the chat, by text, by email or by phone.
• Text consent records: which boxes you checked, the date and time, the page, the exact wording shown and your IP address.
• Website data: device and browser type, pages visited and how you found us, collected with cookies and similar tools.

2. How we use it

• To give you a price, book and run your visits, and send your Cleaner to the right home.
• To charge your card after each visit and send your receipt.
• To answer you, and to send the texts and emails you asked for.
• To improve our service and website, and keep them secure.
• To meet legal obligations and resolve disputes.

3. Text messages (SMS)

We collect your mobile number to send only the texts you agreed to, as our SMS Terms describe. Reply STOP to any text to stop them.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the sharing described in this policy excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The providers that deliver our texts for us receive your number only to send them.

4. Who we share it with

We do not sell your personal information. We share it only with:

• Your Cleaner: your name, address, access instructions and visit notes, for your visits only.
• Service providers that work for us: website hosting, chat and messaging, scheduling, payments and email. They may use your information only to provide their service to us. Some of them use automated tools, including AI, to help answer and organize messages.
• Authorities: when the law requires it, or to protect the rights and safety of people.
• A buyer or successor: if our business is sold or merged, under the terms of this policy.

5. Your home access

Door codes, keys and alarm notes are kept with limited access. Only the Cleaner and the team member who need them for your visit can see them. Tell us when they change. We delete them when your service ends.

6. Job applicants

When you apply to work with us, we collect what you write on the application: your name, contact details, town, experience, languages, availability, whether you have a car and whether you are authorized to work in the U.S. We use it only to review your application and contact you about it. A background check happens only after an interview and only with your separate written permission.

7. How long we keep it

We keep your information while you are a customer, and after that only as long as we need it for records, taxes and disputes. We keep text consent records for at least four years after your last text.

8. Security

We use reasonable technical and organizational safeguards, and we limit access to the people who need it. No system is completely secure, so tell us right away if you think your information is at risk.

9. Your choices and rights

• Texts: reply STOP at any time. Emails: use the unsubscribe link.
• Access, correction and deletion: email us. We confirm your identity and answer within 45 days.
• Depending on your state, including New Jersey, you may also have the right to get a copy of your information and to opt out of targeted advertising, sale or profiling. If we refuse a request, you can appeal by replying to our answer.
• Cookies: you can block or delete them in your browser settings.

We do not treat you differently for using these rights.

10. Children

Our services are for adults. We do not knowingly collect information from children under 13.

11. Changes

We post updates on this page with the new date. If a change is important, we tell you by email or text before it applies to you.

12. Contact

Novah Living (Sousa's Cleaning, LLC) · 180 Ferry Street, Newark, NJ 07105
hello@novahliving.com · (609) 250-9011