Legal

SMS Terms

How Novah Living text messages work, what you agree to, and how to stop them at any time.

Last updated: November 3, 2026

1. Who texts you

Novah Living is a brand of Sousa's Cleaning, LLC, 180 Ferry Street, Newark, NJ 07105. Our texts come from (609) 250-9011. These terms apply to every text message program of Novah Living.

2. What we text

Service texts. Replies to your questions, your quote, booking confirmations, visit reminders, arrival and completion updates, receipts after each visit, and changes to your schedule.

Offers, only if you check the second box. Open slots in your area, seasonal offers and reminders to book again.

Job application texts, only if you check the box on our job application. Updates about your application and your interview.

3. How you agree

You agree on a form at novahliving.com: the "Prefer text?" form on our home page, or our job application at novahliving.com/work-with-us. You enter your mobile number and check the boxes you want. Every box starts unchecked, every box is optional, and you can send the form without checking any. Your agreement is not a condition of any purchase. If you text us first, we reply in that conversation.

This is the exact wording you see on the "Prefer text?" form:

Text me about my price and visitsI agree to receive text messages from Novah Living (Sousa's Cleaning, LLC) at the number above about my quote, bookings, visit reminders, arrival and visit updates, receipts and customer support. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

Also text me openings and offersI agree to receive marketing text messages from Novah Living (Sousa's Cleaning, LLC) at the number above, such as open slots and seasonal offers. Up to 4 msgs/month. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

And on the job application:

Text me about my applicationNovah Living will send messages about this application only. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

4. How often

Service and application texts vary with your visits and requests. Offers: up to 4 messages a month.

5. Cost

Message and data rates may apply, according to your mobile plan. Novah Living does not charge you for texts.

6. How to stop

Reply STOP to stop all texts from us. You can also reply CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL, REVOKE or OPTOUT. We send one text to confirm, and then no more.

To get texts again, reply START. To stop only the offers and keep your visit updates, tell us by text or email, and we change your preference.

7. Help

Reply HELP for help, or contact us at hello@novahliving.com or (609) 250-9011.

Carriers are not liable for delayed or undelivered messages.

8. Your number

You confirm that you are the account holder of the mobile number, or that you have the account holder's permission, and that you are at least 18 years old. If you change or give up your number, reply STOP or tell us first.

9. Privacy

We use your mobile number as our Privacy Policy describes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third parties.

10. Changes

We may update these terms. We post the new version on this page with its date, and we tell you by text before it applies to you.